.service-desk-container .details .category{
	position:relative;
	background:#BDDE98;
	border: #B3B3B3 1px solid;
	
	color:#888888;
	top:-10px;
	float:right;
	min-width:150px;
	max-width:300px;
	padding:10px;
	text-align:center;
}
.service-desk-container .details .category strong{
	font-weight:bolder;
	text-transform:uppercase;
}

.service-desk-container .information-block{
	float: right;
	width:20%!important;
	background:#F5F5F5;
	color:#888888;
	padding:0px!important;
}

.service-desk-container .details-block{
	float: left;
	background-color:#fff;
	padding:10px!important;
	width:75%!important;	
	font:110% "Upstaged Black", Verdana,  Arial,Helvetica,Sans-serif;
}


.service-desk-container .status-header{
	margin: 0px;
}
.service-desk-container .header h2{
	color:#919B9C;
	font:120% "Upstaged Black", Verdana,  Arial,Helvetica,Sans-serif;
	font-weight:bolder;
	padding: 3px 0 10px 10px;
}
.service-desk-container .header small{
	font:90% "Upstaged Black", Verdana,  Arial,Helvetica,Sans-serif;
}
.service-desk-container .title-box{
	text-align: left;
	font-size: 100%;
	font-weight:normal;
	border:0px;
	color: #353535;
	padding:5px 5px 5px 22px;
	background:#E3EAED;
	border:1px #B3B3B3 solid;
}

.service-desk-container .title-box.comments-count{
	background:url(../../images/comments16x16.png) no-repeat 4px;
}

.service-desk-container .title-box.attachments-count{
	background:url(../../images/attachment16x16.png) no-repeat 4px;
}

.service-desk-container .title-box.time{
	background:url(../../images/clock16x16.png) no-repeat 4px;
}

.service-desk-container .title-box.status{
	background:url(../../images/info16x16.png) no-repeat 4px;
}

.service-desk-container .title-box.priority{
	background:url(../../images/priority16x16.png) no-repeat 4px;
}
.service-desk-container .title-box.level{
	background:url(../../images/level16x16.png) no-repeat 4px;
}

.service-desk-container .title-box.website{
	background:url(../../images/website16x16.png) no-repeat 4px;
}

.service-desk-container .title-box.fax{
	background:url(../../images/fax16x16.png) no-repeat 4px;
}

.service-desk-container .title-box.web-service{
	background:url(../../images/web-service16x16.png) no-repeat 4px;
}

.service-desk-container .title-box.telephone{
	background:url(../../images/telephone16x16.png) no-repeat 4px;
}
.service-desk-container .title-box.user{
	background:url(../../images/user16x16.png) no-repeat 4px;
}
.service-desk-container .title-box.post{
	background:url(../../images/post16x16.png) no-repeat 4px;
}

.service-desk-attachments a.call-download-all{
	background:#ccc url(../../images/download-all48x48.png) no-repeat 4px;
	height:84px!important;
	padding:10px;
	padding-left:60px;
	border:1px solid #787878;
}

.service-desk-container .title-box a, .service-desk-container .title-box a:hover,.service-desk-container .title-box a:active{
	text-decoration:none;
	color:#808080;
	font:100% "Upstaged Black", Verdana,  Arial,Helvetica,Sans-serif;
	font-weight:bold;
}

.service-desk-container .profile-block{
	margin: 5px 5px 5px 5px;
	text-align: left;
	font-size: 100%;
	font-weight:normal;
	border:0px;
	color: #353535;
	padding:10px;
	background:#E3EAED;
	box-shadow: #B3B3B3 3px 3px 3px 3px;
	-moz-box-shadow: 3px 3px 3px 3px #B3B3B3;
	-webkit-box-shadow: 3px 3px 3px 3px #B3B3B3;
}
.service-desk-container .profile-block .picture{
	width: 68px;
	height: 68px;
	border-radius: 42px;
	position: relative;
	border: 0px solid #777766;
	margin: 0 0 3px 0;
}
.service-desk-container .profile-block .info{
	padding:5px;
}
.service-desk-container .profile-block .info h2{
	font-weight:bolder;
	line-height: 2em;
	
}
.service-desk-container .profile-block .quick-actions{
	
}
.service-desk-container .profile-block .quick-actions a,.service-desk-container .profile-block .quick-actions a:hover{
	background:#D5D5D5;
	color:#585C60;
	box-shadow: #B3B3B3 3px 3px 3px 3px;		
	-moz-box-shadow: 3px 3px 3px 3px #B3B3B3;
	-webkit-box-shadow: 3px 3px 3px 3px #B3B3B3;
	text-decoration:none;
	height:16px;
	margin:5px;
	padding:7px 5px 0px 5px;
}
.service-desk-container .information .options .user h1{
	font-weight:bolder;
	line-height: 2em;
	padding:5px;
	color:#37464F;
	font:150% "Upstaged Black", Verdana,  Arial,Helvetica,Sans-serif;
}

.service-desk-container .service-desk-comments-wrapper h2{
	font-weight:bolder;
	line-height: 2em;
	padding:5px;
	color:#37464F;
	font:150% "Upstaged Black", Verdana,  Arial,Helvetica,Sans-serif;
}

.service-desk-item{
	width:100%;
	background-color:#fff;	
	color: #888888;
	margin:2px 0px 15px auto;	
	font-size: 100%;
	display: inline-block;
	padding: 0px;
	border: 0.5px solid #ccc;
}
.service-desk-item .reference .number{
	font-size: 12px!important;
	font-weight: bolder!important;
}
.service-desk-item .reference .subject{
	font-size: 11px!important;
	font-weight: bolder!important;
}
.service-desk-item a, .service-desk-item:visited, .service-desk-item a:active{
	color:#888888!important;
}

.service-desk-item .desc{
	display: block;
	margin:auto;
	word-wrap:pre;
}


.service-desk-item .footer{
	width:100%!important;
	background:#EAE9E5;
	color:#888888;
	padding:0!important;
}
.service-desk-item .footer .data{
	height:40px!important;
	border-right:1px #888888 solid;
	padding:2px 15px 2px 15px;
	border-collapse:collapse;
}
.service-desk-item .footer .label{
	font-weight: bolder;
	color:#333333;
}
.service-desk-item .footer .value{
	color:#333333;
}

.service-desk-item .footer .actions{
	height:25px!important;
	border-right:1px #EAE9E5 solid;
	padding:7px 15px 7px 15px;
	border-collapse:collapse;
}

.service-desk-item .times{
	font-size:11px;
	color:#000;
	padding:10px;
}
.service-desk-item .times .data{
	color:#4B4B4B;
}
.service-desk-item .times .label{
	font-size: 12px!important;
	font-weight: bolder;
	color:#888888;
}
/* status formating and cosmetics */
.service-desk-item .reference{
	width:120px!important;
}
.service-desk-item .reference .status{
	padding:5px;
	text-align:center;
	text-transform: uppercase;
	font-size:9px;
}
.status-header .status, .service-desk-comment .info .status{
	padding:7px 20px 7px 7px;
	text-align:center;
	text-transform: uppercase;
	font-size:11px;
}

.service-desk-container .status.pending{
	background:#EA761F!important;color:#fff;	
}

.service-desk-container .status.opened{
	background:#0066ff!important;color:#fff;	
}

.service-desk-container .status.re-opened, .service-desk-container .status.re-open{
	background:#0066ff!important;color:#fff;	
}


.service-desk-container .status.resolve, .service-desk-container .status.resolved{
	background: #17A589!important;color:#fff;	
}
.service-desk-container .status.not-resolve, .service-desk-container .status.not-resolved{
	background: #CD5C5C!important;color:#fff;	
}

.service-desk-container .status.escalate{
	background:#4000A0!important;color:#fff;	
}

.service-desk-container .status.complete{
	background:#000!important;color:#fff;	
}

.service-desk-container .status.delegated{
	background:#8C3901!important;color:#fff;	
}

.service-desk-container .status.closed, .service-desk-container .status.close{
	background:#BDC3C7!important;color:#000;
}

.service-desk-container .status.resolved{
	background:#DF8942!important;color:#fff;	
}

.service-desk-container .status.not-resolve{
	background:#DF8942!important;color:#fff;	
}

.service-desk-container .status.acknowledged, .service-desk-container .status.acknowledge{
	background:#DF8942!important;color:#fff;	
}

.service-desk-container .status.unassigned{
	background:#996699!important;color:#fff;	
}

.service-desk-container .status.transferred{
	background:#2E4E8C!important;color:#fff;	
}

.service-desk-container .status.archived{
	background:#000!important;color:#fff;	
}

.service-desk-container .status.transfer{
	background:#2E4E8C!important;color:#fff;	
}

.service-desk-container .status.uncategorized{
	background:#000080!important;color:#fff;	
}

.service-desk-item .reference .number{
	padding:5px;
	font-weight: normal;
	font-size: 11px;
	text-align:center;
}
.service-desk-item .desc{
	padding:5px 5px 5px 15px;
	text-align:left;
}
.service-desk-item .desc .subject{
	font-weight: bolder;
	font-size: 11px;
}
.service-desk-item .desc .details{
	font-weight: normal;
	font-size: 11px;
	display: block;
	margin:auto;
	word-wrap:break-word;
	float:left;
	width:100%!important;
}
.service-desk-item .desc{
	float: left; text-align: left!important; word-wrap: break-word;
}

.service-desk-attachments h1{
	font-weight:bolder;
	line-height: 2em;
	padding:5px;
	color:#37464F;
	font:130% "Upstaged Black", Verdana,  Arial,Helvetica,Sans-serif;
}

.service-desk-table{
	font:90% "Upstaged Black", Verdana, Arial,Helvetica,Sans-serif;
}
.service-desk-table a, .service-desk-table a:hover,.service-desk-table a:active{
	font:90% "Upstaged Black", Verdana, Arial,Helvetica,Sans-serif;
	text-decoration:none;
	color:#000;
}
.service-desk-table a:hover{
	color:#800000;
}
/* 		list table 	*/
.service-desk-table{
	background-color: #fff; 
	border: 0px solid #CCCCCC; 
	border-spacing: 0px; 
	border-collapse: collapse;
  /* IE7, collapse table to remove spacing */
}
.service-desk-table thead .labels th{
	background-color: #EC6627;
	color:#fff;
	font:90% "Upstaged Black", Verdana, Arial,Helvetica,Sans-serif;
	text-align:left; 
	font-weight:bold;
	text-align:left; 
	padding:5px;
	border-right:1px solid #ccc;
}
.service-desk-table thead .labels th a, .service-desk-table thead .labels th a:active, .service-desk-table thead .labels th a:hover{
	text-decoration:none;
	color:#000;
	font-style:italic;
	font:80% "Upstaged Black", Verdana, Arial,Helvetica,Sans-serif;
}
.service-desk-table tbody tr.odd {
	background-color: #fff;
	color:#555555;
	border: 1px solid #efefed;
}
.service-desk-table tbody tr.even {
	background-color: #fcfcfb;
	border: 1px solid #efefed;
	
}

.service-desk-table tbody tr.odd:hover {
	background-color: #e2f0f7;
	border: 1px solid #efefed;
}
.service-desk-table tbody tr.even:hover {
	background-color: #e2f0f7;
	border: 1px solid #efefed;
}
.service-desk-table tbody td {
	border: 1px solid #efefed;
	padding: 4px;
	color:#464646;
	line-height: 1.5;
}
.service-desk-table tfoot,.service-desk-table tfoot td {
	border: 0px solid #efefed;
	padding: 20px;
	color:#464646;
}

.service-desk-container .actions h2{
	background:#4c4442;
	padding: 10px;
	color:#fff;
	text-transform:uppercase;
	font-weight:bolder;
}
.service-desk-container .actions{
	background:#787878;
	clear:both;
	padding:0%;margin:0 0 0px 0;width:100%;clear:both;
	font-size:90%;
}
.service-desk-container .actions ul li{
	border-bottom:1px solid #fff;
	padding: 10px 10px;
}
.service-desk-container .actions ul li a,.service-desk-container .actions ul li a:active {
	  color: #fff;
    text-decoration: none;
    line-height: 20px;
    display: block;
    clear: both;
    font-size: 12px;
}
.service-desk-container .actions ul li a img{
	width:16px;
	float:left;
	padding-right: 10px;
}
.service-desk-container .actions ul li a:hover {
	color:#8ECDFE;
}
a.service-desk-download-all, a.service-desk-download-all:hover{
	background:#EC6627 url(../../images/download-all48x48.png) no-repeat 5px !important;
	box-shadow: #F89912 3px 3px 3px 3px;		
	-moz-box-shadow: 3px 3px 3px 3px #F89912;
	-webkit-box-shadow: 3px 3px 3px 3px #F89912;
	text-decoration:none;
	position:relative;
	text-decoration:none;
	color:#fff;
	margin:10px;
	padding:15px 15px 15px 55px;
	font:110% "Upstaged Black", Verdana, Arial,Helvetica,Sans-serif;
}

.service-desk-container .troubleshooting{
	padding:15px;
}


.service-desk-container .troubleshooting h2{
	color:#919B9C;
	font:130% "Upstaged Black", Verdana,  Arial,Helvetica,Sans-serif;
	font-weight:bolder;
	padding: 3px 0 2px 5px;
	font-style: italic;
	border-bottom: 1px solid #5C7B23;
}


.service-desk-container .troubleshooting ul li a,.service-desk-container .troubleshooting ul li a:active {
	color:#345105;
	font-weight: normal;
	text-decoration: none;
	font-style:normal;
	padding:10px;
}
.service-desk-container .troubleshooting ul li a:hover {
	color:#8ECDFE;
	font-weight: normal;
	text-decoration: none;
	font-style:normal;
	padding:10px;
}

.service-desk-container .warning{
	padding:10px;
	border: 1px solid #ccc;
	background: #EE0000;
	color: #fff;
}
.call-filters{
	padding:0px 0px 0px 0px;
	background:#F5F5F5;
	color:#888888;
	text-align:center;
}
.call-stats-buttons{
	width: 100%;
	text-align: center!important;
	float:right;
	border-top:1px #CDCDCD solid;
	border-bottom:1px #CDCDCD solid;
}
.call-stats-buttons .call-stats-button{
	
	float:left;
	height:40px!important;
	padding:10px 20px 10px 20px;	
	text-decoration:none;
	border-right:1px #CDCDCD solid;
	display: block;
	margin:auto;
	word-wrap:break-word;
}
.call-stats-buttons .call-stats-button:last-child{
	border-right:0px #CDCDCD solid!important;
}
.call-stats-buttons .call-stats-button a, .call-stats-buttons .call-stats-button a:active{
	font-size:14px;
	color:#888888;
}

.call-stats-buttons .call-stats-button a:hover{
	font-size:14px;
	color:#EC6627;
}
.call-stats-buttons .call-stats-button:hover{
	background:#000000;
	color:#EC6627!important;
}

.call-stats-buttons .call-stats-button a.active,.call-stats-buttons .call-stats-button a:active{
	font-size:14px;
	color:#fff;
}

.call-stats-buttons .call-stats-button.active{
	background:#000000;
	color:#fff!important;
}
.service-desk-group-filters{
	width: 100%;
	text-align: center!important;
	float:right;
	border-top:1px #CDCDCD solid;
}
.service-desk-group-filters .group-filter{
	padding:10px;
	float:left;
	text-align: left!important;
}
.service-desk-container .attachment-link{	
	text-align: left;
	font-size: 100%;
	font-weight:normal;
	color: #353535;
	padding:0px 10px;
	background:#fff;
}
.service-desk-container .attachment-link img{
	vertical-align: middle;margin: 5px;
}
.service-desk-container .attachment-link a, .service-desk-container .attachment-link a:active{
	font-size:16px;
	color:#1F7F3E;
}
.service-desk-container .attachment-link a:hover{
	font-size:16px;
	color:#232D30;
}

.status.service-desk-status{
	width:100px!important;
}
.service-desk-comment{
	width:100%;
	background-color:#fff;	
	color: #888888;
	margin:2px 0px 15px auto;	
	font-size: 100%;
	display: inline-block;
	padding: 0px;
	border: 0.5px solid #ccc;
}

.service-desk-comment .reference{
	width:120px!important;
}
.service-desk-comment .reference .picture{
    padding: 5px 0 5px 20px;
}
.service-desk-comment .reference .picture img{
	border: 3px solid #ccc;
    border-radius: 50px;
    display: block;
    position: relative;
    text-align: center;
    z-index:0;
}
.service-desk-comment .footer .status{
	padding:5px;
	text-align:center;
	text-transform: uppercase;
	font-size:9px;
}	
.service-desk-comment .desc{
	display: block;
	margin:auto;
	word-wrap:pre;
	padding:10px;
	font-size: 11px;
	display: block;
	color:#000;
	width:80%!important;
}
.service-desk-comment .desc .profile-name{
	font-weight: bolder;
	width:100%!important;
}
.service-desk-comment .desc .date{
	font-style: italic;
	width:100%!important;
}
.service-desk-comment .desc .details{
	font-weight: normal;
	width:100%!important;
}